Data Privacy & Transparency

Privacy Policy

How the alfavet Hong Kong website collects, uses, protects, and handles your personal information.

Last updated: 26 August 2026

This Privacy Policy applies to the alfavet Hong Kong website and its contact form. When you browse this website or submit an enquiry, we process information only as needed to provide services, respond to enquiries, maintain website security, and meet applicable responsibilities.

Information We Collect

When you voluntarily complete the contact form or use this website, we may collect the following information.

Contact details, such as contact name, email address, and telephone number.
Organisation details, such as organisation type, organisation name, and a company website you choose to provide.
Enquiry details, such as enquiry topic, relevant products, and message content.
Limited technical information, such as browser, device, usage, or IP-related information, to maintain security and understand website performance.

How We Use Information

We use information reasonably and only as necessary for the purpose for which it was collected.

To respond to product, partnership, or general enquiries.
To send an enquiry confirmation and enable our team to follow up on your message.
To improve website content, stability, and user experience.
To prevent misuse, maintain website security, and meet applicable legal responsibilities.

Sharing & Third-Party Services

We do not sell personal information. To provide the website and enquiry service, limited information may be processed by service providers supporting hosting, data storage, email, notifications, or analytics.

Service providers process information only to the extent needed to deliver their service.
Necessary information may be disclosed where required by law, to protect rights, or to address a security incident.

Data Retention

We keep information only for as long as needed to fulfil the purpose of collection, manage follow-up enquiries, or meet legal or operational needs, after which it is deleted, anonymised, or securely handled as appropriate.

Open or ongoing enquiries may be retained for a reasonable period to support follow-up.
Information may be retained longer where required for legal, dispute, or security reasons.

Data Security

We use reasonable technical and administrative measures to protect information and limit access to people who need it to handle enquiries.

Please do not submit highly sensitive information that is not needed for your enquiry.
Online transmission and storage carry inherent risks; we continue to take reasonable steps to reduce those risks.

Your Choices & Rights

You may ask to access, correct, update, or delete personal information, or ask how we handle it. We will handle requests according to applicable privacy laws and reasonable procedures.

Please let us know if your information is inaccurate so that it can be corrected.
If you do not wish to receive further follow-up messages, contact us using the email address below.

Privacy Enquiries

For questions about this policy or the handling of personal information, email alfavet.web@gmail.com.

Email Us

This page describes the website's current data-handling practices. For specific legal questions, please consult a qualified legal professional.